Condor Tactical Caps - Full Back

Item was incorrect
I was to send back this cap but I decided to buy two more with belief that I would get the correct cap but unfortunately it did not happen
I am in process of returning all 3 and maybe 3rd time is the charm and they’ll get it right since I also sent pictures of what I ordered
I ordered the buckle in back but received the Velcro type….3 times

Stand by

I use a few of these for participation in my county's CERT team as a sort of uniform hat. I like my hats and as such require a particular fit. A little too much headroom for me brand new (still fits fine) but after a wash they fit just right. Construction is solid. Bill is sturdy, but takes to manually adding a little extra curve/bend pretty well.

So Condor has changed the strap. Instead of the metal buckle, it's now velcro. Had the pictures shown this, I never would have ordered it. One of my kids liked it, so she's keeping it.

Sent wrong hat. Asked to exchange, the cost to send back are higher than the cost of the hat??

Ordered two Condor hats, trusting the website photos matched the product. Received two hats, but not the ones shown in the pictures. Emailed customer support the day after receiving them—no response so far, except for a "rate your transaction" email. Disappointing experience. They need to do better.